What people think of us
We carry out a survey every three years to see how satisfied you are with our service. This is a very important measure of whether we are achieving one of our key objectives. We carried out a survey in 2015 and the headline results are
| Satisfaction with | 2015 | 2012 | Benchmark |
| Overall service | 95% | 93% | 94% |
| Quality of the home | 93% | 90% | 91% |
| Value for money of rent | 89% | 87% | 89% |
| Repairs and maintenance | 93% | 91% | 89% |
| Value for money of service charge | 84% | 79% | 83% |
| Neighbourhood | 90% | 89% | 93% |
| Listens to views and acts on them | 95% | 93% | 85% |
You can read more about the survey here. {insert link}
Please also see our annual report {insert link}.
Providing more homes for people who need them
In 2014 we finished building 14 flats in Islington and in 2015 we bought one additional flat.