What people think of us

We carry out a survey every three years to see how satisfied you are with our service. This is a very important measure of whether we are achieving one of our key objectives. We carried out a survey in 2018 and the headline results are

Satisfaction with 2018 2015 Benchmark
Overall service 95% 95% 92%
Quality of the home 90% 93% 91%
Value for money of rent 89% 89% 88%
Repairs and maintenance 94% 93% 87%
Value for money of service charge 81% 84% 78%
Neighbourhood 82% 90% 90%
Listens to views and acts on them 84% 86% 80%

 

You can read more about the survey here: Keniston Resident Survey Report

Please also see our annual report: Keniston Annual Report 2017-18

Providing more homes for people who need them

In 2014 we finished building 14 flats in Islington and in 2015 we bought one additional flat. We are now consulting with residents on plans to build additional homes at Darrick Wood.