What people think of us
We carry out a survey every three years to see how satisfied you are with our service. This is a very important measure of whether we are achieving one of our key objectives. We carried out a survey in 2018 and the headline results are
| Satisfaction with | 2018 | 2015 | Benchmark |
| Overall service | 95% | 95% | 92% |
| Quality of the home | 90% | 93% | 91% |
| Value for money of rent | 89% | 89% | 88% |
| Repairs and maintenance | 94% | 93% | 87% |
| Value for money of service charge | 81% | 84% | 78% |
| Neighbourhood | 82% | 90% | 90% |
| Listens to views and acts on them | 84% | 86% | 80% |
You can read more about the survey here: Keniston Resident Survey Report
Please also see our annual report: Keniston Annual Report 2017-18
Providing more homes for people who need them
In 2014 we finished building 14 flats in Islington and in 2015 we bought one additional flat. We are now consulting with residents on plans to build additional homes at Darrick Wood.