Report a repair


On Monday to Friday, between 9:00 a.m. and 5:00 p.m. call 01689 889 700 or email Please give details about your repair and we will also need your address and contact details. Alternatively you can complete the form below.

For gas central heating breakdowns during office hours please call Clairglow Heating on 0800 074 8055. Please do not use the form below for central heating repairs.

If you have an emergency repair outside of our normal office hours, please see our In an emergency page.

Rechargeable Repairs If we find you have asked us to order a repair for something which is your responsibility, we will recharge you.  All recharges can be paid back to us in instalments.

Report a repair

Please use this form to tell us about a repair that needs attending to. Do not use this form for gas central heating repairs.

Before completing this form, please read our Website Privacy Policy which can be found at the foot of this page.

  • Your email address * REQUIRED
  • Have you reported this repair before?