In an emergency
For Keniston's residents.
- For emergency repairs during office hours Monday to Friday, please call our Property Services Team on 01689 889 700.
- For emergencies when the office is closed please call 01689 889700 and choose menu options – BAS for emergency repairs or Clairglow for emergency heating and hot water.
- If there is a problem with the phone line, please call direct to:
- Clairglow (Heating & Hot Water) 0800 074 8055
- BAS (Any other repairs) 020 8854 8700
- Lift breakdowns out of hours – choose the BAS option to report these.
- We only carry out certain emergency repairs when the office is closed such as security issues, complete electricity failure and drains backing up into your home. Such repairs are usually a “make safe” service only: some aspects of the repair may get carried out at a later date.
- If you smell gas please contact The National Gas Emergency Service immediately on 0800 111 999.
- For any emergencies with your mains water please contact Thames Water on 0845 920 0888.
- Also see Report a Repair.