In an emergency

For Keniston's residents.

  • For emergency repairs between 9:00 a.m. and 5:00 p.m. Monday to Friday please call our Property Services Team on 01689 889 700.
  • For emergencies when the office is closed please call 01689 889700 and choose menu options – BAS for emergency repairs or Clairglow for emergency heating and hot water.
  • Lift  breakdowns out of hours – choose the BAS option to report these. 
  • We only carry out certain emergency repairs when the office is closed such as security issues, complete electricity failure and drains backing up into your home. Such repairs are usually a “make safe” service only: some aspects of the repair may get carried out at a later date.
  • If you smell gas please contact The National Gas Emergency Service immediately on 0800 111 999.
  • For any emergencies with your mains water please contact Thames Water on 0845 920 0888.