UK landlines are going digital

Posted on the 10th November 2026

Phone providers are switching UK landlines to digital technology that uses an internet connection. The change is expected to be completed by January 2027.

For most people, the switch should be straightforward. You can keep your landline without buying a broadband package. Phone providers must still meet the same rules.

If you need extra support

Ofcom’s guidance on treating vulnerable customers fairly says phone providers should identify people who need extra support, explain the changes clearly and protect them during the switch.

If you or someone you know needs extra support or relies on a landline, tell the phone provider. They can explain what the switch means and must provide a way for people who rely on their landline to call emergency services during a power cut.

For questions about your service, contact your phone provider. For more information, read the government’s digital landline guide.