What is Tenancy Fraud The National Fraud Authority have estimated the cost of tenancy fraud to be £900 million. Aside from the clear financial risks to social landlords, tenancy fraud creates negative social impact and...
Posted 17 Nov 2023
Posted on the 7th October 2021
As we all adapt to Covid staying with us for the foreseeable future, our priority remains to keep residents and staff safe. We continue to carry out a full landlord service while taking any necessary precautions.
There has however recently been a further issue to adapt to with the lack of fuel in some areas. While we all hope to see this issue resolve itself soon, it has had an impact on our some of our staff and contractors. Those staff who have been unable to obtain fuel have been able to work from home and contractors who are affected, may take a little longer to carry out works. All essential works continue to be carried out as expected. We continue to monitor the situation and will keep residents updated if there is any disruption to services.
Our staff are still splitting their time between home and office, and we are working on how best to offer appointments at the Farnborough office in the near future. We are not quite there yet. Keniston will update you when any further changes are to be implemented.
And finally, you will soon be receiving the resident wide satisfaction survey that we carry out every three years. The survey is initially being sent via email to those who have an email address registered with us. A paper copy will then be sent to those who need one. We encourage all our residents to complete the survey to help us improve services and plan for the future. If you use email, please check your junk folder as well as your inbox on a regular basis so you don’t miss it.
We look forward to your feedback.
Posted 17 Nov 2023
Our next tenant satisfaction survey will be held in October – so, please do complete and return it, when it arrives. The Regulator of Social Housing now requires us to survey all our residents every...
Posted 21 Sep 2023