Office appointments

Posted on the 29th March 2023

Farnborough office opening for pre-booked appointments ONLY 

As you will be aware, Keniston has been operating a hybrid working policy for its staff for some time.  This means that our staff carry out their duties with a mix of working from home and working at the office. 

From 3 April 2023, we are offering pre-bookable appointments to residents, where the meeting cannot be carried out by any other arrangement (e.g. over the phone or at a resident’s home). We will ask you details about why you want to meet with us. Please don’t be offended, this is just to make sure that you meet with the best person to help you.  

If you would like to meet a member of staff, you must contact us beforehand to make an appointment.  This is to ensure your query is dealt with by the correct person.  The best way to do this is to call us on 01689 889700 or by emailing   

To manage expectations, we aim to provide you with an appointment within 7 working days.  If your matter is urgent and cannot wait that long, please make this clear when you contact us. 

This information is also available on our website at 

When visiting our office: 

  • Due to the size of the reception area and meeting room, no more than 2 adults per household are permitted to attend 
  • We ask that all visitors respect personal space 
  • Please do not visit the office if you are feeling unwell or are displaying any Covid-19 or common cold symptoms 
  • Please remember to treat staff with respect when visiting our offices 

Please note that walk in appointments are not available.  If you would like to meet a member of staff, you must contact us beforehand to make an appointment. 

Whilst we are reopening on an appointment-only basis for now, the last three years has shown us that most issues can be resolved over the phone or in your home, rather than you needing to come to the office.  For this reason, we will monitor how well our new approach works, and will review  how we manage appointments again in six months’ time.  

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