Posted on the 27th February 2019
Keniston carries out a major satisfaction survey every three years. We are pleased to report that overall satisfaction has stayed at 95% which is very high and demonstrates the commitment that we make in providing not just a good service, but an excellent one.
If you would like to read the detailed report in full, you can find it here:
Resident satisfaction survey report 2019
We will be sending out a summary of all the main headlines to residents in due course.
Thank you to every tenant and leaseholder who took the time to respond to the survey. We are reviewing the feedback from each scheme and will be discussing this at future resident meetings. Your voice does count and we continue to strive for excellence. We will be addressing any issues that have arisen from the feedback.
What is Tenancy Fraud The National Fraud Authority have estimated the cost of tenancy fraud to be £900 million. Aside from the clear financial risks to social landlords, tenancy fraud creates negative social impact and...
Posted 17 Nov 2023
Our next tenant satisfaction survey will be held in October – so, please do complete and return it, when it arrives. The Regulator of Social Housing now requires us to survey all our residents every...
Posted 21 Sep 2023
