Careers at Keniston

If you have an excellent track record in dealing with the public, why not consider joining our small and friendly team. We welcome applications from all sections of the community. Job vacancies will be listed when they become available.

We are pleased to offer a permanent Housing Services Team leader role at our offices in Farnborough, Kent. 

Reporting directly to the Operations Director, we looking for an assertive member of staff who is operationally strong and who has experience in developing a professional, customer-focused service which puts our customers at the heart of everything we do.

Applicants should have experience of:

* Managing a team in the housing sector

* Leading, motivating and managing the teams to deliver excellent tenancy management and estate services for residents

* Managing performance targets, producing statistics and analysing team performance and external trends to continuously improve service delivery

* Resolving complex housing management and anti-social behaviour cases, with a sound knowledge of associated legislation

* Leasehold management

If you think this role is for you, please submit a CV with a supporting statement (not more than 2 sides of A4) to

Closing date for the role is Sunday 23 May 2021 at midnight. Interviews will be held on Wednesday 26 May 2021.

We are pleased to offer a permanent part time Housing Officer (2.5 days per week Monday – Wednesday) role at our offices in Farnborough, Kent. 

We are looking for an experienced person for this customer-facing role which puts our customers at the heart of everything we do.

The post holder will work with a wide variety of people, including those who may be vulnerable, and must have excellent communication and listening skills to understand the needs of residents and to seek out satisfactory solutions.

The successful candidate will manage a patch of approximately 500 units which will include leasehold and general needs homes.  A commitment to delivering excellent customer service to our residents is a core value, and crucial to successful outcomes in this role.

This is a part time job share role and the successful candidate will be expected to have knowledge of/experience in:

* Housing sector knowledge: including experience of tenancy management and associated housing legislation.

* Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to residents in a range of tenures to ensure neighbourhoods are pleasant, well-maintained and safe places to live.

* Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.

* ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.

* Managing cleaners, scheme managers and caretakers is advantageous.

This role does NOT include income recovery.

If you think this role is for you, please submit a CV with a supporting statement (not more than 2 sides of A4) to

Closing date for the role is Sunday 23 May 2021 at midnight.  Interviews will be held on Thursday 27 May 2021.

We’re working in partnership with Charityworks, the UK-non-profit sector’s Kickstart gateway as part of a collaborative effort to power up our sector with exceptional talent and make a real impact on youth unemployment. 

As part of the government’s Kickstart scheme, the roles are available to anybody aged 16-24 and in receipt of Universal Credit and young people can apply by visiting their local job centre and speaking to their Work Coach and referencing the job title below or they can apply directly to us. 

We currently have an exciting opportunity for a young person to join our team. 

Project Support Officer – initial 6 month term

25 hours per week @ £10.85 per hour (times to be agreed)

Job summary

This is a generic project based support role, supporting a range of projects and activities across Keniston’s operations. A particular focus will be on assisting with data handling. This is expected to include data collection and entry, but also collecting, collating and assisting with analysing data to support the development of strategies and action plans in a range of business critical areas.

A related purpose of the role is also to support Keniston’s transition towards a digital future. This may include moving paper based legacy records onto electronic platforms and supporting implementation of a variety of paperless systems.

This is a new post, and as such it can be expected that the role will evolve, reflecting also ongoing changes in our operations stemming from the Covid pandemic. The post is offered initially as a 6 month fixed term contract.

Key responsibilities include:

  • Assist with developing the quality, accuracy & scope of the data held on Keniston’s residents
  • Collect, enter, collate & analyse data on the energy performance of Keniston’s stock
  • Assist with delivery of change projects, including IT enhancements
  • Assistance with ad hoc projects
  • Develop relationships across the Association, as a positive and helpful team member
  • Any other reasonable duties in line with the scope of the role

This is a unique role, offering the opportunity to make a positive difference within a high performing, well regarded and caring organisation, and giving varied experience within different parts of the organisation. Induction, training and support will be provided, but the postholder is also expected to be self-motivated and to be able to take the initiative. A flexible approach is required, reflecting the nature of the role. It is expected that the role will be based in different teams over the period of the contract, reflecting the varied nature of the expected projects. The post holder must be able to work effectively with a range of colleagues across Keniston’s staff team.

All team members are expected to develop their skills throughout their employment, apply fair working practices and respect differences.

The role includes a supported 6-month development programme delivered by Charityworks. The programme will equip you with the connections, experiences, tools and insight needed to succeed at work, help you to build a peer community of fellows and give you the skills to transition well beyond the placement, and develop long term careers in the non-profit sector.

Skills and requirements

The post holder should have an understanding of the ethos of social housing and be committed to helping to achieve Keniston’s wider social purpose. Formal qualifications are not essential, but the postholder must be willing and able to learn. An awareness of the key principles of data protection is an advantage. They should be able to use MS Office effectively, and have some awareness of data handling and digital processing, as well as good verbal, written and numeric skills. They need to be engaging, enthusiastic and committed, able to build working relationships with others, as well as a commitment to valuing diversity.

If you are interested in this role, please email your CV and a supporting statement to: