Keniston is registered with the FSA as an Industrial and Provident Society with charitable status, no 19475R. Keniston is regulated by the Tenant Services Authority and its registration number is L1965. The registered office is the address above. Keniston is also a member of the National Housing Federation.
By telephone: 01689 889700 (messages can be left when the office is closed)
By fax: 01689 889701
In writing: to the address above
In person: at our office also as above
By email: enquiries@kenistonha.co.uk
At residents’ meetings - we hold meetings on all our estates at least twice a year where residents can come to pass on their comments.
Directions to the office - click here
Location of the office: Click here for a link to map
Reporting a repair
For all gas heating and hot water repairs please phone BSW between 9:00 a.m. and 6:00 p.m. on 0800 953 1229. For emergency gas heating and hot water repairs phone 0800 068 0566.
For all other repairs during office hours, please phone 01689 889702 or email enquiries@kenistonha.co.uk including your address and the word “Repairs” in the subject.
For an emergency repair when the office is closed. For gas heating and hot water repairs see above. For other emergency repairs please phone the main office number (01689 889700) and listen to the recorded message which will provide you with details about who to phone.
Making a complaint about Keniston
We hope that you don’t want to complain about our service. However, if you do, please phone the office for a complaints form. Sorry but access to download our complaints form is not currently available.
Acknowledgement: Nearly all the photographs used on this website were taken by Paul Houlton, Mark Crick or Julia Sweet.