Keniston Housing Association

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By telephone:
01689 889700 (messages can be left when the office is closed)

By fax: 01689 889701

In writing: 13 Artington Close, Farnborough, Kent, BR6 7UL

In person:
at our office as above

By email: enquiries@kenistonha.co.uk Please note that for the moment we recommend that you advise the recipient by phone that you have emailed for the first time. This is because we are having to use automated junk email filters to deal with the 100‘s of junk mails that are sent to Keniston each day. We apologise for any inconvenience caused.

At residents’ meetings - we hold meetings on all our estates at least twice a year where residents can come and pass on their comments.

For residents - find your Housing Officer

Directions to the office
Click here

Click here to link to streetmap.co.uk

Reporting a repair
Please telephone 01689 889702 or email enquiries@kenistonha.co.uk including your address and the word “Repairs” in the subject.

Contacting Keniston for an emergency repair when the office is closed

Please note that emergency repairs obviously cost the Association much more than normal day to day repairs.

We are happy to provide the service but as out of hours call outs are very expensive, please don’t ask for an out of hours repair unless you really need it. In the event of an emergency repair being necessary when the office is closed, please phone the office number
01689 889700 and listen to the message for up to date information about the number to ring. For lift breakdowns out of normal office hours please contact Jackson Lifts on 0208 305 0927.

Making a complaint about Keniston

We hope that you don’t want to complain about our service. However sometimes things do go wrong. If you do want to make a complaint please phone the office for a complaints form as soon as possible; we do not deal with complaints which are about something that happened more than three months ago. Sorry but access to download our complaints form is not currently available.

Keniston Housing Association
13 Artington Close
Farnborough
Kent
BR6 7UL

Keniston is registered with the FSA as an Industrial and Provident Society with charitable status, no 19475R. Keniston is regulated by the Housing Corporation no L1965. The registered office is the address above. Keniston is also a member of the National Housing Federation.