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Please tell us what you think!
Here we ask Keniston’s residents to give us their comments.
On this page we ask tenants for their thoughts about some of the service areas we are reviewing. These are the areas below are Keniston’s current “local offers” as required by the Tenant Services Authority.
Please tell Vivienne Astall what you think about how we are doing with these local offers. You can email her at vivienneastall@kenistonha.co.uk or simply write to her at Keniston’s office address.
Anti social behaviour
We have revised our policy and procedure to place more emphasis on prevention and support to victims and witnesses. If you have been the victim of anti social behaviour or you have seen the procedure in action, please let us know what you think about how we deal with it.
Updating the tenancy agreement
This has been a long process which we have been working on with our solicitors. We have undertaken some consultation with residents and during the summer we will include our thoughts about the new agreement in the coming round of tenants’ meetings. Let Vivienne Astall know if you have any comments.
Widening access to Keniston’s services
We will look at the way that everyone can access our services, and especially people with communication or mobility difficulties.
Information for more suitable services
We aim to collect information from residents which will enable us to consider the services we offer and if necessary widen or tailor those services.
Suggestions
You may have a suggestion that you would like us to consider. Email enquiries@kenistonha.co.uk and put “suggestion box” in the subject. Or just write in.
Thank you for your help.
Please tell Vivienne Astall what you think about how we are doing with these local offers. You can email her at vivienneastall@kenistonha.co.uk or simply write to her at Keniston’s office address.
Anti social behaviour
We have revised our policy and procedure to place more emphasis on prevention and support to victims and witnesses. If you have been the victim of anti social behaviour or you have seen the procedure in action, please let us know what you think about how we deal with it.
Updating the tenancy agreement
This has been a long process which we have been working on with our solicitors. We have undertaken some consultation with residents and during the summer we will include our thoughts about the new agreement in the coming round of tenants’ meetings. Let Vivienne Astall know if you have any comments.
Widening access to Keniston’s services
We will look at the way that everyone can access our services, and especially people with communication or mobility difficulties.
Information for more suitable services
We aim to collect information from residents which will enable us to consider the services we offer and if necessary widen or tailor those services.
Suggestions
You may have a suggestion that you would like us to consider. Email enquiries@kenistonha.co.uk and put “suggestion box” in the subject. Or just write in.
Thank you for your help.
