|
Q I need to move to another property. How can I do this?
A You can apply for a transfer. However if you need to move to somewhere where Keniston does not have properties, it will obviously involve getting in touch with other social landlords. If Keniston accepts your reason for needing to move, we will do a limited amount of work to try to locate another landlord who may be able to make you an offer. There is, however, no substitute for making your own enquiries. Transfers are usually very difficult to achieve: we cannot guarantee that you will obtain alternative accommodation in this way.
Q I have been accepted for a transfer on a medium priority. What does this mean?
A A medium priority transfer means that you are not first on the list when being considered for a vacancy which is within your range of choices. At present we do not operate a time order for the transfer list, so given the small number of vacancies which Keniston has at any one scheme, it could be a long time before you are offered something. We will try to tell to roughly how often a property within your choice comes up each year to help you plan. If you think your situation is urgent, we recommend that you make alternative enquiries about accommodation.
Q I can’t pay my rent this week. What should I do?
A Discuss the situation with Chris Little who deals with tenants’ rent accounts. If you have a genuine reason and pay any missed amounts promptly and when you say you will, we will usually be understanding. Chris Little works Monday to Thursday 9:30 a.m. to 3:00 p.m.
Q My neighbours are making too much noise. How do I make a complaint about them?
A Discuss the situation with your Housing Officer first. We will usually ask you to put your complaint in writing. If the noise is ongoing and others are complaining about it, we may ask you to keep a log or diary of the problems. We can only take action against tenants who cause a nuisance if we have evidence. We are dependent on tenants assisting with providing this evidence. Sometimes these situations can take a long time to resolve.
Q I have lost my rent paying in card - what should I do?
A Phone or email the office to let us know. We order replacement cards immediately and they are usually delivered within 3 days.
|
