Keniston Housing Association
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Tell us!
FAQs
Please tell us what you think!
Here we ask Keniston’s residents to give us their comments.
On this page we ask tenants for their thoughts about some of the service areas we are reviewing.
Please give us your thoughts by email or in a letter. We will post the results of any consultation on the website.
It takes too long to finish a repair
In our residents survey, some tenants have told us that staff don’t always understand what the repair is. We provide training to our staff both internally and externally and we are keen that residents get the highest level of service. Please tell us if you think there is anything we can do to improve this. Please email enquiries@kenistonha.co.uk and type in “Tell us about improving repairs” in the subject box. Don’t forget to give your name and address.
Rent arrears
If you have any comments about the way in which we work to recover rent arrears, please do get in touch with us. Vivienne Astall, Housing Services Manager, is currently reviewing Keniston’s procedures.
Email vivienneastall@kenistonha.co.uk
Suggestions
You may have a suggestion that you would like us to consider. Email enquiries@kenistonha.co.uk and put “suggestion box” in the subject. Or just write in.
Thank you for your help.
Please give us your thoughts by email or in a letter. We will post the results of any consultation on the website.
It takes too long to finish a repair
In our residents survey, some tenants have told us that staff don’t always understand what the repair is. We provide training to our staff both internally and externally and we are keen that residents get the highest level of service. Please tell us if you think there is anything we can do to improve this. Please email enquiries@kenistonha.co.uk and type in “Tell us about improving repairs” in the subject box. Don’t forget to give your name and address.
Rent arrears
If you have any comments about the way in which we work to recover rent arrears, please do get in touch with us. Vivienne Astall, Housing Services Manager, is currently reviewing Keniston’s procedures.
Email vivienneastall@kenistonha.co.uk
Suggestions
You may have a suggestion that you would like us to consider. Email enquiries@kenistonha.co.uk and put “suggestion box” in the subject. Or just write in.
Thank you for your help.
