Keniston Housing Association
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FAQs
Frequently asked questions
Answers to some of the questions that we most often get asked.
Q I need to move to another property. How can I do this?
A You can apply for a transfer. We may be able to help if you want to move to another Keniston property and you meet the criteria for a transfer. If you need to move to somewhere where Keniston does not have properties this is obviously much more difficult and you will need to make your own enquiries. A new initiative that council’s are introducing is called Choice Based Letting which opens up the door for many more people to access alternative accommodation.
Q I have been accepted for a transfer on a medium priority. What does this mean?
A A medium priority transfer means that you are not first on the list when being considered for a vacancy which is within your range of choices. Given the small number of vacancies which Keniston has in a year, it could be a long time before you are offered something. We will try to tell to roughly how often a property within your choice comes up each year to help you plan. If you think your situation is urgent, we recommend that you make alternative enquiries about accommodation.
Q I can’t pay my rent this week. What should I do?
A Discuss the situation with Chris Little who deals with tenants’ rent accounts. If you have a genuine reason and pay any missed amounts promptly and when you say you will, we will usually be understanding. Chris Little works Monday to Thursday 9:30 a.m. to 3:00 p.m.
Q My neighbours are making too much noise. What should I do?
A Discuss the situation with your Housing Officer first. We will usually ask you to put your complaint in writing. If the noise is ongoing and others are complaining about it, we may ask you to keep a log or diary of the problems. We can only take action against tenants who cause a nuisance if we have evidence. We are dependent on tenants assisting with providing this evidence. Sometimes these situations can take a long time to resolve.
Q I have lost my rent paying in card - what should I do?
A Phone or email the office to let us know. We order replacement cards immediately and they are usually delivered within 3 days.
A You can apply for a transfer. We may be able to help if you want to move to another Keniston property and you meet the criteria for a transfer. If you need to move to somewhere where Keniston does not have properties this is obviously much more difficult and you will need to make your own enquiries. A new initiative that council’s are introducing is called Choice Based Letting which opens up the door for many more people to access alternative accommodation.
Q I have been accepted for a transfer on a medium priority. What does this mean?
A A medium priority transfer means that you are not first on the list when being considered for a vacancy which is within your range of choices. Given the small number of vacancies which Keniston has in a year, it could be a long time before you are offered something. We will try to tell to roughly how often a property within your choice comes up each year to help you plan. If you think your situation is urgent, we recommend that you make alternative enquiries about accommodation.
Q I can’t pay my rent this week. What should I do?
A Discuss the situation with Chris Little who deals with tenants’ rent accounts. If you have a genuine reason and pay any missed amounts promptly and when you say you will, we will usually be understanding. Chris Little works Monday to Thursday 9:30 a.m. to 3:00 p.m.
Q My neighbours are making too much noise. What should I do?
A Discuss the situation with your Housing Officer first. We will usually ask you to put your complaint in writing. If the noise is ongoing and others are complaining about it, we may ask you to keep a log or diary of the problems. We can only take action against tenants who cause a nuisance if we have evidence. We are dependent on tenants assisting with providing this evidence. Sometimes these situations can take a long time to resolve.
Q I have lost my rent paying in card -
