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Frequently asked questions
Answers to some of the questions that we most often get asked.
Q I need to move to another property. How can I do this?
A You can apply for a transfer. We may be able to help if you want to move to another Keniston property and you meet the criteria for a transfer. If you need to move to somewhere where Keniston does not have properties this is obviously much more difficult and you will need to make your own enquiries. A new initiative that council’s are introducing is called Choice Based Letting which opens up the door for many more people to access alternative accommodation.
Q I have been accepted for a transfer on a medium priority. What does this mean?
A A medium priority transfer means that you are not first on the list when being considered for a vacancy which is within your range of choices. Given the small number of vacancies which Keniston has in a year, it could be a long time before you are offered something. We will try to tell to roughly how often a property within your choice comes up each year to help you plan. If you think your situation is urgent, we recommend that you make alternative enquiries about accommodation.
Q I can’t pay my rent this week. What should I do?
A Discuss the situation with Chris Little who deals with tenants’ rent accounts. If you have a genuine reason and pay any missed amounts promptly and when you say you will, we will usually be understanding. Chris Little works Monday to Thursday 9:30 a.m. to 4:00 p.m.
Q My neighbours are making too much noise. What should I do?
A It is always best to try to resolve the situation with your neighbour first. You can also discuss the situation with your Housing Officer. If you wish to make a complaint we will usually ask you to put it in writing. We may ask you to keep a log or diary of the problems. We can only take action against tenants who cause a nuisance if we have evidence. We are dependent on tenants assisting with providing this evidence. Sometimes these situations can take a long time to resolve.
Q I have lost my rent paying in card - what should I do?
A Phone or email the office to let us know. We order replacement cards immediately and they are usually delivered within 3 days.
A You can apply for a transfer. We may be able to help if you want to move to another Keniston property and you meet the criteria for a transfer. If you need to move to somewhere where Keniston does not have properties this is obviously much more difficult and you will need to make your own enquiries. A new initiative that council’s are introducing is called Choice Based Letting which opens up the door for many more people to access alternative accommodation.
Q I have been accepted for a transfer on a medium priority. What does this mean?
A A medium priority transfer means that you are not first on the list when being considered for a vacancy which is within your range of choices. Given the small number of vacancies which Keniston has in a year, it could be a long time before you are offered something. We will try to tell to roughly how often a property within your choice comes up each year to help you plan. If you think your situation is urgent, we recommend that you make alternative enquiries about accommodation.
Q I can’t pay my rent this week. What should I do?
A Discuss the situation with Chris Little who deals with tenants’ rent accounts. If you have a genuine reason and pay any missed amounts promptly and when you say you will, we will usually be understanding. Chris Little works Monday to Thursday 9:30 a.m. to 4:00 p.m.
Q My neighbours are making too much noise. What should I do?
A It is always best to try to resolve the situation with your neighbour first. You can also discuss the situation with your Housing Officer. If you wish to make a complaint we will usually ask you to put it in writing. We may ask you to keep a log or diary of the problems. We can only take action against tenants who cause a nuisance if we have evidence. We are dependent on tenants assisting with providing this evidence. Sometimes these situations can take a long time to resolve.
Q I have lost my rent paying in card -
