Keniston Housing Association
About Keniston
Resident’s Area
Apply to rent
Contact us
Home
Paying rent
Information
For residents
Who to contact
Having problems?
Involving residents
Community
Estate news
Repairs
Moving on
Tell us!
FAQs
Involving residents
Keniston wants to know what residents think so the service can be improved.
At Keniston we think we consult residents on a wide variety of issues.
We regularly review the way we ask for residents’ opinions. A recent initiative involves asking a small number of residents to read through a policy or leaflet that is being reviewed. We feed any comments that the residents give us into the review process. If you would like to be part of a reading panel, please contact Vivienne Astall, Housing Services Manager (see below).
We also hold:
Residents’ meetings. We aim to hold these twice a year at each estate or location of our properties. These are open meetings where any resident can come and raise any issue. Please feel free to come to these meetings - we would like you to tell us what you think about Keniston’s service. People often discuss security problems or nuisance issues at these meetings.
Surveys. We carry out a number of surveys in different circumstances.
We regularly review the way we ask for residents’ opinions. A recent initiative involves asking a small number of residents to read through a policy or leaflet that is being reviewed. We feed any comments that the residents give us into the review process. If you would like to be part of a reading panel, please contact Vivienne Astall, Housing Services Manager (see below).
We also hold:
Residents’ meetings. We aim to hold these twice a year at each estate or location of our properties. These are open meetings where any resident can come and raise any issue. Please feel free to come to these meetings -
Surveys. We carry out a number of surveys in different circumstances.
|
·
|
Three yearly survey carried out by an independent research company to all tenants asking about their home, neighbourhood and the service Keniston provides. The biggest of these, where all tenants are invited to take part, is carried out every three years, usually by an independent research company. The last one of these was carried out in the the summer of 2009.
|
|
·
|
Surveys about service charge and estate issues.
|
|
·
|
Repairs -
|
Tenants Associations. We do not have any formal Tenants Associations on our estates. We would be pleased to encourage the formation of such groups. If anyone wants to know what is involved, please contact Vivienne Astall, Housing Services Manager: phone 01689 889700 or email vivienneastall@kenistonha.co.uk
