Tenants: leaflets

behaviour, rent arrears or domestic violence please click here for further information.

We are changing the way that these files can be accessed and apologise that it is not possible to download them at present. Please email us to request a copy of any leaflet that you would like a copy of. We can either email the files to you or send you a copy of the leaflet you want in the post.

Introducing Keniston When it was started, its status, the Management Committee, properties, staff positions and opening hours.

A fair deal for all How everyone can expect equal and fair treatment

Your tenancy About your tenancy agreement - changes, who it applies to, security, evictions; what to do if you need to leave your home temporarily, about sub-letting, the right to buy, who can have your tenancy if you die, passing your tenancy to someone else, relationship breakdown and domestic violence.

Living in your home Good neighbours, noise, pets, running a business from your home, parking, communal gardens, racial and other harassment, neighbour problems, private gardens, rubbish, infestations, drains, frost, leaking pipes, damp, condensation, safety in the home, and insuring your home.

Rents and charges All about rents, service charges, how they are set, and what happens if you don�t pay the rent.

Repairs and Maintenance Who is responsible, how to contact us, emergency repairs when the office is closed, gas, electric and water emergencies, how quickly we aim to carry out repairs, planned maintenance, who does repairs, arranging for repairs yourself, complaints

DIY suggestions Decorations, electrics and plumbing

Improving and adapting your home - What Keniston does for everyone and for those with disabilities

Making your voice heard All about resident consultation

Moving on, moving out Everything you need to know if you want to move from your Keniston home; remember you have to give 4 weeks notice!

Standards of service Exactly what the title says!

We have started reviewing our leaflets. If you would like to help us with this please contact Chris Bryant, Housing Services Manager.

The most recent annual report is available. All residents have been sent a copy, but should you want a further copy we still have some left. Please phone the office to request one or go to the home page for a link to an electronic version. An audio tape version is available at each of our sheltered housing schemes