About Keniston

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Information about your tenancy

This page provides access to some of Keniston’s information leaflets.  These are included in the tenancy pack which all new tenants receive.

If you are having difficulty in your tenancy or home, including anti social behaviour, rent arrears or domestic violence please go to the “Having Problems?” page for further information.  The links below will provide more information for you. Either click on the link or phone the office for a leaflet.

Introducing Keniston  A  bit of background information, how the Association works, and opening hours.
 
A fair deal for all   How everyone can expect equal and fair treatment
 
Your tenancy   About your tenancy agreement - who it applies to, evictions, about sub-letting, the right to buy, who can have your tenancy if you die, passing your tenancy to someone else, relationship breakdown, domestic violence.
 
Living in your home   Being good neighbours, pets, parking, racial and other harassment, neighbour problems, private gardens, rubbish, drains, leaking pipes, condensation, safety in the home, and insuring your home.
 
Rents and charges   All about rents, service charges, how  they are set, and what happens if you don’t pay the rent.
 
Repairs and Maintenance   Who is responsible, emergency repairs when the office is closed, gas, electric and water emergencies,,who does repairs and complaints.
 
DIY suggestions Decorations, electrics and plumbing
 
Improving and adapting your home  - What Keniston does for everyone and for those with disabilities
 
Making your voice heard All about resident involvement.

Moving on, moving out Everything you need to know if you want to move from your Keniston home; remember you have to give 4 weeks notice!
 
Standards of service Exactly what the title says!