Keniston Housing Association
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This page provides quarterly information about how we are doing. You can compare us with other housing associations by going to the Tenant Services Authority website and finding the Housing Data page. This provides links to various other web pages for further information.
A copy of the annual report can be downloaded from the About Us page..
For further information click here.
For a set of accounts to the year to March 2009 click here.
A copy of the annual report can be downloaded from the About Us page..
For further information click here.
For a set of accounts to the year to March 2009 click here.
Performance
Below are the key performance indicators for Keniston Housing Association. We aim to be in the best 25% of housing associations in London.
|
|
Keniston target |
At 31 March 2009 |
At 31 |
Trend |
|
Rent arrears as a % of the annual rent collected (4 week average) |
Decreasing |
4.0% |
3.6% |
Gradually decreasing |
|
Rent collected |
99% |
96.0% |
96.0% |
Steady |
|
Average rent (including service charges) |
N/a |
£96.95 |
£101.11 |
Within expectations |
|
Rent losses from empty properties as a % of annual rent collected |
1.8% |
0.9% |
0.8% |
Within target |
|
Average no of days between lettings |
24 |
29 |
23 |
On target |
|
Lettings to ethnic minorities |
21.4% (minimum) |
25% |
17.2% |
Below target |
|
Responsive repairs completed on time |
95.5% |
92.7% |
91.4% |
Below target |
|
Complaints from residents |
14 (maximum) |
10 |
12 |
Within target |
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