
|
|
Keniston target |
At 31 March 2011 |
At 31 Dec 2011 |
Trend |
|
Rent arrears as a % of the annual rent collected (4 week average) |
Decreasing |
3.7% |
3.3 |
Steady |
|
Rent collected |
96.8 |
98.4 |
99.48 |
See notes |
|
Average rent (including service charges) |
N/a |
£102.89 |
£107.00 |
Within expectations |
|
Rent losses from empty properties as a % of annual rent collected |
1.8% |
0.5% |
0.5% |
Within target |
|
Average no of days between lettings |
24 |
22 |
21 |
See notes |
|
Lettings to ethnic minorities |
21.4% (minimum) |
33% |
30% |
Within target |
|
Responsive repairs completed on time |
95.5% |
93.5% |
93.1% |
Falling |
|
Complaints from residents |
14 (maximum) |
14 |
8 |
See notes |
|
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