

|
|
Keniston target |
At 31 March 2010 |
At 30 June 2010 |
Trend |
|
Rent arrears as a % of the annual rent collected (4 week average) |
Decreasing |
3.8% |
3.6% |
Gradually decreasing |
|
Rent collected |
99% |
95.3% |
95.1% |
Generally steady |
|
Average rent (including service charges) |
N/a |
£101.85 |
£101.94 |
Within expectations |
|
Rent losses from empty properties as a % of annual rent collected |
1.8% |
0.8% |
0.5% |
Within target |
|
Average no of days between lettings |
24 |
29 |
27 |
See notes |
|
Lettings to ethnic minorities |
21.4% (minimum) |
21.6% |
33% |
Within target |
|
Responsive repairs completed on time |
95.5% |
91.1% |
93.3% |
Below target |
|
Complaints from residents |
14 (maximum) |
16 |
3 |
See notes |
|
|
|
|
|
|
