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This page provides quarterly information about how we are doing. You can view how well other housing associations do by going to the Tenant Services Authority website and finding the Housing Data page.
Our main aim is to deliver services which result in very high levels of resident satisfaction - we want to be in the best 10% in London. Our most recent resident satisfaction survey (carried out by The Leadership Factor) recorded 89.1% satisfaction which is well within the threshold for the best 10% of housing associations in London.
For further information click here.
For a set of accounts to the year to March 2010 click here.
Our main aim is to deliver services which result in very high levels of resident satisfaction -
For further information click here.
For a set of accounts to the year to March 2010 click here.
Performance
Below are the key performance indicators for Keniston Housing Association. We aim to be in the best 25% of housing associations in London.
|
|
Keniston target |
At 31 March 2011 |
At 31 Dec 2011 |
Trend |
|
Rent arrears as a % of the annual rent collected (4 week average) |
Decreasing |
3.7% |
3.3 |
Steady |
|
Rent collected |
96.8 |
98.4 |
99.48 |
See notes |
|
Average rent (including service charges) |
N/a |
£102.89 |
£107.00 |
Within expectations |
|
Rent losses from empty properties as a % of annual rent collected |
1.8% |
0.5% |
0.5% |
Within target |
|
Average no of days between lettings |
24 |
22 |
21 |
See notes |
|
Lettings to ethnic minorities |
21.4% (minimum) |
33% |
30% |
Within target |
|
Responsive repairs completed on time |
95.5% |
93.5% |
93.1% |
Falling |
|
Complaints from residents |
14 (maximum) |
14 |
8 |
See notes |
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